How pricing works
The fee is the same at every door. It covers the trip and the testing, and it comes off the repair if you go ahead.
Find out what's wrong, in plain words, before you decide anything.
Credited toward the repair when you approve it at the visit. If you say no, you owe the diagnostic fee and nothing more.
After the diagnostic
The written price lists each part and each hour, so you can see what's driving it.
Two units with the same symptom can cost very different amounts. These are the things that decide it.
The part that failed, and whether it comes from the maker or a matching replacement
Whether the part is in the van or has to be ordered
How hard the unit is to reach: attic, crawlspace or ground level
How much of the unit is wearing out, not only the part that stopped
Whether more than one visit is needed
Samples
Each part and each hour on its own line, so nothing is hidden in a total. These are examples; your price has your own parts and labor.
A written repair price for a unit that runs but doesn't cool. These lines are an example; yours has your own parts and labor.
The diagnostic fee is credited when you approve the repair at the visit. The written price holds for 30 days.
A written repair price for a gas furnace that clicks and won't light.
The diagnostic fee is credited when you approve the repair at the visit. The written price holds for 30 days.
These are examples, not a quote for your system.
A proper diagnosis takes testing, and testing takes time and a trip. A flat fee, quoted when you book, means nobody pads it or hides it in the repair. If you repair with us, the fee comes off.
Then you owe the diagnostic fee and nothing else. You keep the written price and can use it to compare, or to decide later.
Thirty days, and it says so on the page I give you. If parts have changed in price after that, I tell you before you decide.
When the work is done and tested, by card, check or cash. The invoice matches the written price unless you approved a change.
Book the diagnostic, or text a photo of the unit first.